Visa Services
The Client is responsible to submit the completed Visa application to the alnowrastourism.com. The completed visa application includes the form to be filled out by the client, a copy of their passport and fee. Once received, the application may take up to 5-7 business days from the day of submission.
Once the Visa has been issued, the Visa fee is no longer refundable. If for any reason, should alnowrastourism.com fail to issue the visa, alnowrastourism.com agrees to fully refund the client the visa application fee.
Hotel Booking
If you are outside of Libya, and would like to book a hotel for your stay in Libya, please allow 72 hours for us to arrange a booking. Once the booking has been confirmed, 25% of the booking fee will be charged should the client cancel up to 1 week before the booking date. 50% of the booking fee will be charged should the client cancel up to 3 days before the booking date and 100% of the booking will be charged should the client cancel the same day before the booking date.
Airline booking
Airline Itinerary will be booked within 1 day of submission with the exception of holidays and weekends. Cancellations is according to the airline through which the itinerary was booked
Transportation
Once the transportation booking has been finalized, cancellation policy is as follows:
Up to 3 days before date of booking: 10% of the total fee will be charged
24 hours before date of booking: 30% of the total fee will be charged
Day of the booking cancellation: 70% of the total fee will be charged
Tourist packages
50% deposit must be paid in advance towards any Tourist package. The remaining amount must be paid 2 weeks before the tourist package travel date.
In case of cancellation, 10% of the deposit will be taken if the trip is cancelled 1 month before the trip. Cancellations less than 30 days before the package travel date, no refund will be issued.
